Observation of the Work Environment
Collecting Facts by Observing People at Work
- Observation Disadvantages: (continued)
- Some tasks may not always be performed in the manner in which they are observed by the systems analyst.
- If people have been performing tasks in a manner that violates standard operating procedures, they may temporarily perform their jobs correctly while you are observing them.
- In other words, people may let you see what they want you to see.
Notes:
No additional notes provided.