Introduction

• The chapter will address the following questions:

  • What are the seven fact-finding techniques and what are the advantages and disadvantages of each?
  • What are the types of facts a systems analyst must collect?
  • How do you develop a questionnaire and interview agenda?
  • What is a fact-finding strategy that will make the most of your time with end-users.
  • What is the role of ethics in the process of fact-finding.

Next slide

Back to first slide

View graphic version

Effective fact-finding techniques are crucial to the development of systems projects. Fact-finding is performed during all phases of the systems development life cycle. To support systems development, the analyst must collect facts about DATA, PROCESSES, INTERFACES, and GEOGRAPHY. This module introduces seven popular fact-finding techniques and suggests a strategy for conducting fact-finding efforts and the ethics involved.