Slide 43 of 65
Notes:
Open-ended questions allow the interviewee to respond in any way that seems appropriate. An example of an open-ended question is ``Why are you dissatisfied with the report of uncollectable accounts?''
Closed-ended questions restrict answers to either specific choices or short, direct responses. An example of such a question might be ``Are you receiving the report of uncollectable accounts on time?'' or ``Does the report of uncollectable accounts contain accurate information?''
Realistically, most questions fall between the two extremes
